Interpersonal Skills and Professional Development through Center for Workforce Development
Advance your skills with our targeted courses designed to enhance workplace effectiveness and personal growth. Perfect for professionals at all levels, these courses provide practical tools and strategies for success.
Sharpen the skills that help you succeed at work and beyond—like critical thinking, emotional intelligence, and ethics. Explore transformative topics including True Colors, Time Management, and Conflict Resolution to thrive in any workplace.
Interpersonal Skills & Professional Development Courses
Deliver a memorable customer service experience and generate a customer for life. Learn to provide great customer service that keeps clients coming back and generates positive referrals for future business. 8 hrs
Instructor: JAMIE CHURCH
2/11, WED, 8:00 am-5:00 pm, Quality Center for Business Room 5017, $150
Employees and leaders have stake in creating and maintaining a positive work environment. This course will give you tools to be able to create the type of company environment in which you want to work. Learn to build and nurture effective workplace relationships. 8 hrs
Instructor: JAMIE CHURCH
3/25, WED, 8:00 am-5:00 pm, Quality Center for Business Room 5017, $150
Critical thinking skills are essential for navigating the complexities of the modern world. In this class, you will develop the ability to analyze, evaluate, and discern fact from fiction in the workplace. You will learn to foster innovation; problem solve and make effective decisions. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This course will help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions. 8hrs
Instructor: ELIZABETH FINGADO
3/30, MON, 8:00 am-5:00 pm, Quality Center for Business Room 5017, $150
Manage interpersonal and organizational disputes through effective communication, problem-solving strategies, and emotional control. You will learn what to do to rise above conflict in the workplace and in your own life.
Instructor: KIRK CARPENTER
4/17, FRI, 8am-5pm, Quality Center for Business Room 5017, $150
Teamwork is essential in any successful organization. Learn to leverage the strengths of everyone on your team to navigate challenges together and foster collaboration. Everyone brings their own skills and strengths to the table; by the end of this course, you will understand how to use those skills to help your organization succeed. 8hrs.
Instructor: MELISSA MEECHAN
4/23, THU, 8:00 am-5:00pm, Quality Center for Business Room 5017, $150
Learn to write effective prompts that get better results from AI tools like ChatGPT, Gemini, and Claude. This focused workshop teaches you how to structure clear requests, refine outputs, and apply best practices for working with generative AI platforms. Perfect for anyone looking to improve the quality, relevance, and reliability of their AI-generated results.
4 hrs
JOHNATHAN FISHER is a Professor of English at San Juan College, and serves as the college’s Distinguished Teaching Chair for Artificial Intelligence. He leads campus-wide AI initiatives, develops faculty training, and facilitates book clubs on emerging AI topics. In Fall 2025, he delivered the San Juan College Convocation keynote, "Using AI Wisely: Find the Gold, Skip the Fool’s Gold", highlighting both the promise and pitfalls of AI in higher education. Beyond SJC, Fisher offers AI-focused keynotes and workshops for organizations such as the Four Corners Conference for Professional Development and regional school districts, providing practical, research-informed strategies for integrating AI while preserving human agency, creativity, and critical thinking.
4/29, WED, 8 am-12 pm, Quality Center for Business Room 5017, $99
Improve your workplace efficiency by better organizing yourself and your workspace for peak performance. Understand the importance of, and the most useful techniques for, setting and achieving goals. Identify the right things to achieve and develop plans for doing them. Learn what to delegate and how to delegate well. 8 hrs
Instructor: ELIZABETH FINGADO
5/11, MON, 8:00 am-5:00 pm, Quality Center for Business Room 5017, $150
This dynamic and engaging professional development experience goes beyond traditional personality assessments. It uses a strengths-based frame work to help individuals and teams uncover fresh, actionable strategies to elevate professional effectiveness, cultivate collaboration, and align with organizational goals through creative, efficient approaches.
Outcomes include:
Discover Your Unique Self: Gain a profound understanding of who you are, not just as a professional but as a pivotal human element within a team mosaic.
Foster Team Integration: Discover how to channel your individual strengths to complement your teammates’ abilities, creating a seamless unit that works in unison towards common goals.
Establish Trust and Transparency: Create an environment where transparency is not just encouraged but ingrained in the very culture of your team, paving the way for a more trusting and supportive work atmosphere.
Achieve Team Synergy: Learn how to synchronize the diverse energies of individual team members to create a powerhouse of productivity.
Instructor: JENNIFER MARTIN-MAESTES
6/13, SAT, 9am-5pm, Quality Center for Business Room 5017, $150
Whether you’re hosting a formal dinner, entertaining business clients, planning a buffet, or preparing a casual picnic, table-setting etiquette can elevate your gathering and leave a lasting impression. In this hands-on course, you’ll learn the how, where, and why of setting the table for a variety of occasions—formal, informal, buffet-style, and beyond. We’ll cover the proper placement of silverware, chargers, plates, salad and bread plates, soup bowls, and beverage glasses for wine, champagne, and water. You’ll gain confidence in napkin placement, understand which fork to use (and when), how to serve and pass food correctly, and even learn the art of buffet setup—from avoiding bottlenecks to creating a visually appealing line. You’ll also explore picnic etiquette, tips for hosting in-laws or clients, and how to set a table that’s both functional and fabulous. Whether you’re dining out or hosting in, this class will demystify mealtime manners and give you the tools to host with style and grace. 8 hrs
Instructor: TISH NELSON
6/16, TUE, 8AM-5PM, Quality Center for Business Room 5017, $150
Ethics is knowing what is right and wrong and making choices based on that knowledge. You will learn about moral philosophies and how to apply them in various workplace situations. This course will provide you with the tools to navigate moral dilemmas effectively. 8 hrs
Instructor: DACIA COLLINS
5/1, FRI, 8-5pm, Quality Center for Business Room 5017, $150
Change is inevitable. It’s how you respond to it that affects outcomes. This course will teach you to see change not as something to be feared and resisted but as an essential element to be accepted. Understand that adapting to change is not technical but attitudinal and you can see change as an opportunity for self-motivation and innovation. By the end of the course, you will identify strategies for helping change be accepted and implemented in the workplace. 6 hrs
Available upon request. Call our Operations Coordinator at 505-566-4208 for more information.
